Standard Refund and Cancellation Policy

Products purchased from eshwar3d may be refunded only if canceled within 3 days of the date of the transaction.

Note: Due to their nature, We can not be responsible for any risk including but not limited to exchange rate risk and market risk. 
Note: If a refund back to the original payment method is not possible, a refund to you can be offered as an alternative.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Eshwar with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund time frame specified for the applicable product, if available at all.

What is this Cancellation, Return and Refund Policy?

In keeping with Eshwar goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use at sets out Eshwar procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

Terms of cancellation

Cancellation before dispatch.

A User is permitted to fully or partially cancel orders prior to its dispatch from eshwar.

Upon successfully placing an order on the Platforms and after Eshwar has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting eshwar to process a cancellation by sending

Refund. In all events of cancellation prior to the dispatch of the purchased Products, eshwar shall initiate refunds within 3 business days from the date on which it received the request from the User.

In case of cash on delivery, the refund will reflect in the User’s bank account and/or the User’s eshwar Wallet (as defined in the Fees and Payments Policy) within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which eshwar initiates the refund. All refunds, except for refund to eshwar Wallet, shall be subject to applicable charges as may be deducted by the User’s bank.

Cancellation after dispatch. We do not accept post-dispatch cancellation of orders.

Terms of Return and Refund.

The category-wise details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product specific return information.

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