Products purchased from eshwar3d may be refunded only if canceled within 3 days of the date of the transaction.
Note: Due to their nature, We can not be responsible for any risk including but not limited to exchange rate risk and market risk.
Note: If a refund back to the original payment method is not possible, a refund to you can be offered as an alternative.
What is this Cancellation, Return and Refund Policy?
Terms of cancellation
Cancellation before dispatch.
A User is permitted to fully or partially cancel orders prior to its dispatch from eshwar.
Upon successfully placing an order on the Platforms and after Eshwar has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.
Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting eshwar to process a cancellation by sending
Refund. In all events of cancellation prior to the dispatch of the purchased Products, eshwar shall initiate refunds within 3 business days from the date on which it received the request from the User.
In case of cash on delivery, the refund will reflect in the User’s bank account and/or the User’s eshwar Wallet (as defined in the Fees and Payments Policy) within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which eshwar initiates the refund. All refunds, except for refund to eshwar Wallet, shall be subject to applicable charges as may be deducted by the User’s bank.
Cancellation after dispatch. We do not accept post-dispatch cancellation of orders.
Terms of Return and Refund.
The category-wise details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product specific return information.